{"id":10060,"date":"2025-08-06T16:40:27","date_gmt":"2025-08-06T21:40:27","guid":{"rendered":"https:\/\/www.osfhealthcare.org\/blog\/?p=10060"},"modified":"2025-11-07T09:34:59","modified_gmt":"2025-11-07T15:34:59","slug":"where-should-i-go-for-care","status":"publish","type":"post","link":"https:\/\/osf-blog.live.imagescape.com\/blog\/where-should-i-go-for-care\/","title":{"rendered":"Emergency room or urgent care: Where should you go?"},"content":{"rendered":"<p>When you or someone in your family are injured or are <a href=\"https:\/\/www.osfhealthcare.org\/blog\/cold-flu-allergies-or-covid-19-how-to-tell-the-difference\" target=\"_blank\" rel=\"noopener\">feeling ill<\/a>, deciding what type of medical care to seek is a decision you want to make quickly.<\/p>\n<p>But going straight to the\u00a0<a href=\"https:\/\/www.osfhealthcare.org\/locations?locationtypes=Emergency+Center\" target=\"_blank\" rel=\"noopener\">emergency room<\/a>\u00a0may not be the best option.<\/p>\n<p><a href=\"https:\/\/www.osfhealthcare.org\/locations?locationtypes=Urgent+Care\" target=\"_blank\" rel=\"noopener\">Urgent care clinic options<\/a>, such as\u00a0<a href=\"https:\/\/www.osfhealthcare.org\/services\/specialties\/urgent-care\/promptcare\" target=\"_blank\" rel=\"noopener\">OSF PromptCare<\/a>, OSF Orthopedics Walk-in Clinic and <a href=\"https:\/\/www.osfhealthcare.org\/oncall\/urgent-care\/\" target=\"_blank\" rel=\"noopener\">OSF OnCall Urgent Care<\/a>, which has walk-in clinics and virtual visits, may be a better choice.<\/p>\n<p>OSF also offers immediate connections through Clare, our digital assistant, that can be found at\u00a0<a href=\"https:\/\/www.osfhealthcare.org\/\" target=\"_blank\" rel=\"noopener\">osfhealthcare.org<\/a>. Clare can assist in helping you determine the proper level of care you need.<\/p>\n<h2>Emergency room or urgent care?<\/h2>\n<div id=\"attachment_10173\" style=\"width: 360px\" class=\"wp-caption alignright\"><a href=\"https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog.jpg\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-10173\" class=\"wp-image-10173 size-full\" src=\"https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog-thumb.jpg\" alt=\"\" width=\"350\" height=\"648\" srcset=\"https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog-thumb.jpg 350w, https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog-thumb-162x300.jpg 162w, https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog-thumb-270x500.jpg 270w, https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog-thumb-324x600.jpg 324w\" sizes=\"auto, (max-width: 350px) 100vw, 350px\" \/><\/a><p id=\"caption-attachment-10173\" class=\"wp-caption-text\"><a class=\"callout-button callout-button-small\" href=\"https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2020\/06\/Choosing-the-Right-Level-of-Care_Infographic-Blog.jpg\">Download<\/a><\/p><\/div>\n<p>\u201cIf you believe you have a life-threatening injury or illness, please call 9-1-1 or go to the nearest emergency room,\u201d said Brandi Clark, vice president of On Demand Services at OSF HealthCare.<\/p>\n<p>If you have a minor illness or injury, like a sprain or break, you can use an urgent care or orthopedic walk-in clinic, which will help reduce your wait times and get you help faster.<\/p>\n<p>\u201cThe emergency room should be reserved for the most severe situations. The emergency room triages patients based on the severity of their illness or injury and shouldn\u2019t be used for non-life-threatening issues,\u201d Brandi said.<\/p>\n<p>Megan Brennan, director of Hospitalist, Emergency and Diagnostic Medicine at OSF HealthCare agrees, and said people should use their best judgment.<\/p>\n<p>\u201cIf you\u2019re experiencing mild, or longstanding symptoms, consider an urgent care clinic. If it is something that could be life or limb threatening, go to the emergency room,\u201d she said.<\/p>\n<p>Megan added some examples of when to go to the emergency room:<\/p>\n<ul>\n<li>Chest pain<\/li>\n<li>Shortness of breath<\/li>\n<li>Weakness, especially if it\u2019s severe<\/li>\n<li>If you have a complicated medical history<\/li>\n<\/ul>\n<h2>Your Options for On-Demand Care<\/h2>\n<p>Brandi explains that OSF HealthCare has created care options \u2013 such as OSF PromptCare, OSF Orthopedics Walk-in Clinic and OSF OnCall Urgent Care walk-in clinics and virtual visits \u2013 to better meet the needs people have today.<\/p>\n<p>\u201cOSF has responded to changes in patient preferences to have more on-demand care options and locations for convenience and speed,\u201d she said. \u201cThese are lower cost options to serve those with minor care concerns.<\/p>\n<p>\u201cWe know the wants and needs of patients as it relates to health care are changing. The development of our new urgent care model \u2013 OSF OnCall Urgent Care \u2013 was a response to the ever-changing health care environment,\u201d she said. \u201cOffering options reflects the commitment OSF HealthCare has to meet individuals where they are in their health care journey.\u201d<\/p>\n<h2>What are the benefits of urgent care?<\/h2>\n<p>Brandi suggests that urgent care is a better option for non-emergency issues for several reasons.<\/p>\n<p>\u201cFirst, a patient\u2019s out-of-pocket costs are much lower,\u201d she said. \u201cSecond, you can expect to experience significantly shorter wait times.\u201d<\/p>\n<p>It is not uncommon for patients with non-emergency issues to experience a wait in an Emergency Department as providers respond to life-threatening needs of other emergency patients first. But you can expect to complete an urgent care visit at an OSF OnCall Urgent Care, for example, within approximately 30 minutes.<\/p>\n<p>Megan agrees that cost and wait times are significant benefits in seeking care at an urgent care clinic instead of a hospital.<\/p>\n<p>In addition, she said seeking care outside of the Emergency Department lessens a patient\u2019s potential exposure to more sick people and urgent care clinics offer more convenient locations and hours.<\/p>\n<h2>Getting treatment<\/h2>\n<p>The\u00a0<a href=\"https:\/\/www.osfhealthcare.org\/locations?locationtypes=Emergency+Center\"><strong>Emergency Department<\/strong><\/a>\u00a0is the best place for treating severe and life-threatening conditions such as:<\/p>\n<ul>\n<li>Chest pain (especially if it radiates to your arm or jaw or is accompanied by sweating, vomiting or shortness of breath)<\/li>\n<li>Blurred vision, sudden dizziness, weakness or loss of coordination or balance, sudden severe headache<\/li>\n<li>Head or eye injuriesHigh fever with rash (or fever in a newborn)<\/li>\n<li>Seizures<\/li>\n<li>Severe abdominal pain<\/li>\n<li>Uncontrolled bleeding<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.osfhealthcare.org\/practices\/search\/?adv-practice_type=3\"><strong>Urgent care clinics<\/strong><\/a>\u00a0\u2013 such as OSF PromptCare, OSF OnCall Urgent Care and OSF Orthopedics Walk-in Clinic \u2013 offer extended hours for walk-in visits and virtual visits. They can be used if your condition isn\u2019t life-threatening but needs to be taken care of right away. Conditions that can be treated include:<\/p>\n<ul>\n<li>Allergies<\/li>\n<li>COVID-19 symptoms requiring testing<\/li>\n<li>Cold or flu symptoms<\/li>\n<li>Earaches<\/li>\n<li>Fevers<\/li>\n<li>Foreign object in eye or nose<\/li>\n<li>Headaches<\/li>\n<li>Insect bites<\/li>\n<li>Minor allergic reactions<\/li>\n<li>Minor burns or bruises<\/li>\n<li>Minor fractures<\/li>\n<li>Rash or poison ivy<\/li>\n<li>Scrapes or minor cuts<\/li>\n<li>Skin complaints<\/li>\n<li>Sore throats<\/li>\n<li>Sprains or breaks<\/li>\n<li>Sutures<\/li>\n<li>Urinary tract infections (UTI)<\/li>\n<li>Upper respiratory infections<\/li>\n<\/ul>\n<div class=\"columns\">\n<h2>Still not sure?<\/h2>\n<p>Both Brandi and Megan point out that OSF HealthCare has other ways to help patients determine the level of care they need.<\/p>\n<p><a href=\"https:\/\/www.osfhealthcare.org\/c\/oncall-virtual-visit\/\" target=\"_blank\" rel=\"noopener\">OSF OnCall Urgent Care virtual visits<\/a>\u00a0provide 24\/7 health care through your computer, tablet or smartphone. A board-certified provider can diagnose and recommend treatment for a variety of minor illnesses and injuries.<\/p>\n<p>And don\u2019t forget about digital tools like Clare which are available 24\/7.<\/p>\n<p>\u201cClare is designed to ensure patients are directed to the most appropriate care setting,\u201d Brandi said.<\/p>\n<p>Simply click on the photo of Clare in the lower right corner at\u00a0<a href=\"https:\/\/www.osfhealthcare.org\/\" target=\"_blank\" rel=\"noopener\">osfhealthcare.org<\/a> and she will prompt you through a series of questions to determine where to direct you for care.<\/p>\n<h2>Find care near you<\/h2>\n<p>To find an urgent care clinic near you, click\u00a0<a href=\"https:\/\/www.osfmychart.org\/osfmychart\/Scheduling\/OnMyWay\/widget?rfvID=15\" target=\"_blank\" rel=\"noopener\">here<\/a>. And always, if it\u2019s an emergency, call 9-1-1.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>When you&#8217;re feeling ill or are injured, deciding whether to go to the emergency room or an urgent care clinic is a decision you want to make quickly.<\/p>\n","protected":false},"author":33,"featured_media":10124,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[129],"tags":[429,806,215],"coauthors":[688],"class_list":["post-10060","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-miscellaneous","tag-emergency","tag-infographic","tag-urgent-care"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Where should I go for emergency care? | OSF HealthCare<\/title>\n<meta name=\"description\" content=\"When you&#039;re feeling ill or are injured, deciding whether to go to the emergency room or an urgent care clinic is a decision you want to make quickly.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/osf-blog.live.imagescape.com\/blog\/where-should-i-go-for-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Emergency Room or urgent care: Where should you go when? 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