{"id":1685,"date":"2017-03-07T16:44:24","date_gmt":"2017-03-07T16:44:24","guid":{"rendered":"https:\/\/www.osfhealthcare.org\/blog\/?p=1685"},"modified":"2018-02-15T20:35:50","modified_gmt":"2018-02-15T20:35:50","slug":"osf-oncall-brings-nighttime-relief-rockford-resident","status":"publish","type":"post","link":"https:\/\/osf-blog.live.imagescape.com\/blog\/osf-oncall-brings-nighttime-relief-rockford-resident\/","title":{"rendered":"OSF OnCall Brings Nighttime Relief to Rockford Resident"},"content":{"rendered":"

\"\"Kim Kaufman, of Rockford, was going on day three with severe congestion and drainage. She tried different homeopathic options and over-the-counter medicines to help with the symptoms, but nothing seemed to provide any relief.<\/p>\n

Kim, a mediation specialist, suspected she had a sinus infection. The Sunday after Thanksgiving, she woke up at 2 a.m. feeling miserable and said \u201cenough is enough.\u201d<\/p>\n

\u201cAt that point, I knew I was just going to get worse and wanted to do something about it right then and there,\u201d Kim said.<\/p>\n

She started searching on the internet for the nearest 24-hour urgent care. That\u2019s when she discovered OSF OnCall<\/a> \u2013 an around-the-clock online urgent care clinic.<\/p>\n

Not Just For OSF Patients<\/h2>\n

Kim was a patient with OSF HealthCare over 10 years ago, but isn\u2019t currently. But with OSF OnCall, you don\u2019t have to be an OSF patient to use the service.<\/p>\n

She clicked the link, entered brief details about her condition and health history and within five minutes a provider called her back. The provider asked if Kim wanted to do a video conference for the appointment, and she opted to do FaceTime.<\/p>\n

After asking questions and reviewing her symptoms, the provider concluded that she did indeed have a sinus infection. She called a prescription in to Kim\u2019s pharmacy for an antibiotic that she was able to pick up the next morning.<\/p>\n

Comprehensive Care From Home <\/u><\/h2>\n

\u201cI was amazed at how thorough the provider was with asking questions and providing suggestions for over-the-counter medications that would help with symptom relief while the antibiotic was kicking in,\u201d she said. \u201cTurns out, I was taking the wrong over-the-counter medications for my congestion.\u201d<\/p>\n

Kim also appreciated the follow-up email that was sent to her with everything the provider and she discussed during the appointment. \u201cI was a little foggy when talking to the provider, so the follow-up email was so helpful to refer back to.\u201d<\/p>\n

\u201cI keep telling all my friends about it,\u201d she said. \u201cWhy wouldn\u2019t you want to get care from the comfort of your own home when you are feeling miserable? It was amazing and I would recommend it to anyone.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Kim Kaufman, of Rockford, was going on day three with severe congestion and drainage. She tried different homeopathic options and over-the-counter medicines to help with the symptoms, but nothing seemed to provide any relief. Kim, a mediation specialist, suspected she had a sinus infection. The Sunday after Thanksgiving, she woke up at 2 a.m. feeling […]<\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[223],"tags":[214],"coauthors":[690],"class_list":["post-1685","post","type-post","status-publish","format-standard","hentry","category-patient-story","tag-osf-oncall"],"yoast_head":"\nOSF OnCall Brings Nighttime Relief to Rockford Resident<\/title>\n<meta name=\"description\" content=\"Kim Kaufman, of Rockford, was going on day three with severe congestion and drainage. 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