![\"OSF](\"https:\/\/osf-blog.live.imagescape.com\/blog\/wp-content\/uploads\/2017\/03\/eye_health-300x200.jpg\" "\\"OSF")
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Genie Marshall, of Ottawa, was looking for a quick health care option to bring some relief to her eye symptoms. And she knew she didn\u2019t want to waste a perfectly good Saturday sitting in a waiting room at the local urgent care.<\/p>\n
Genie thought it was pink eye. Her eyes were itchy, red and crusty.<\/p>\n
\u201cI had pink eye that past April, too,\u201d Genie said. \u201cSo I knew when the symptoms started that I just needed to get it treated quickly. I hadn\u2019t had pink eye for 20 years prior to April. Go figure, I would get it twice in one year.\u201d<\/p>\n
Genie remembered getting a flyer in the mail about a virtual urgent care service – OSF OnCall. That\u2019s when she decided she would give it a try to save time.<\/p>\n
Genie is a current OSF HealthCare patient, but she still could have used OSF OnCall if she wasn\u2019t \u2013 the service is available to anyone.<\/p>\n
Genie called the number, provided details about her symptoms and was told a provider would call her back within 15 to 30 minutes. A short time later, the provider called.<\/p>\n
\u201cThe provider I spoke to was wonderful. It was nice because she wasn\u2019t trying to rush me off the phone. We talked for at least a half hour going over my symptoms and options to provide symptom relief. The provider explained things to me about pink eye that I didn\u2019t know previously. So, it was a thorough examination.\u201d<\/p>\n
Following their call, the provider called a prescription in to Genie\u2019s pharmacy for an antibiotic eye drop.<\/p>\n
\u201cWhat I loved most about OSF OnCall was not having to try to fit going to a local urgent care into my schedule on a day off work,\u201d Genie said. \u201cIt was so convenient.\u201d<\/p>\n