{"id":18889,"date":"2024-12-29T08:00:33","date_gmt":"2024-12-29T14:00:33","guid":{"rendered":"https:\/\/www.osfhealthcare.org\/blog\/?p=18889"},"modified":"2025-07-01T15:35:02","modified_gmt":"2025-07-01T20:35:02","slug":"embracing-generative-ai-in-the-workplace","status":"publish","type":"post","link":"https:\/\/osf-blog.live.imagescape.com\/blog\/embracing-generative-ai-in-the-workplace\/","title":{"rendered":"Embracing generative AI in the workplace"},"content":{"rendered":"

Generative artificial intelligence (AI) is changing workplaces everywhere, and health care is no different. The application of artificial intelligence in business is helping organizations empower employees to work more efficiently. At OSF HealthCare, leaders are finding ways to use generative AI<\/a> to help Mission Partners (employees) do their jobs better. Instead of replacing Mission Partners, AI is being used to handle time-consuming tasks so workers can focus on more meaningful parts of their jobs.<\/p>\n

Why generative AI matters<\/h2>\n

According to Melissa Knuth, vice president of planning at OSF HealthCare, generative AI is a valuable tool for health care systems. \u201cNonprofit health care systems have tight budgets, and we\u2019re facing workforce shortages that could last another 10 years,\u201d she explains. \u201cGenerative AI can help with those challenges and reduce the stress on our clinicians.\u201d<\/p>\n

The goal at OSF is to train Mission Partners how to use AI at work to ease the administrative workload, not to take over people\u2019s roles. This approach helps employees focus on the parts of their jobs they\u2019re trained for, while AI handles regular tasks like organizing information.<\/p>\n

Impact of artificial intelligence on jobs<\/h2>\n

While some worry about what jobs AI will replace, OSF sees it differently. In clinical settings, it\u2019s about giving employees more time to focus on the human side of health care, the part that AI can\u2019t replace. For example, AI tools can summarize large amounts of information, assist with writing emails or reports, and simplify processes.<\/p>\n

These enhancements save time and reduce stress, giving employees more time for creative problem-solving, patient care and collaboration. Generative AI can assist in managing complex workflows, improving communication and simplifying routine tasks, making workdays more efficient and satisfying. By supporting employees in this way, AI in business becomes a tool that empowers teams to focus on their strengths and skills, driving innovation and improving the work experience.<\/p>\n

AI training for employees<\/h2>\n

OSF believes the key to success with AI is educating everyone<\/a>. The organization created a training program to teach all Mission Partners the basics of generative AI. Knuth says this is important because understanding the tools helps reduce fears about AI replacing jobs.<\/p>\n

\n

Interested in AI at OSF?<\/p>\n

Learn more<\/a><\/p>\n<\/div>\n

\u201cWe want our Mission Partners to feel confident talking about AI with patients and the community,\u201d she says. \u201cWe\u2019re also helping them see that AI is here to assist them, not replace the work they do.\u201d<\/p>\n

The training, created with help from the medical visualization team<\/a> at OSF Innovation, uses short videos, interactive tools and text to keep lessons interesting. The first course, Getting to Know Generative AI, focused on building basic knowledge and easing fears. So far, 80% of the workforce has completed the training, and most said the content was relevant to their jobs.<\/p>\n

Making AI easy to use<\/h2>\n

OSF is also rolling out tools to make AI more accessible. One example is Microsoft Copilot, an AI tool built into the Microsoft products Mission Partners already use. OSF Innovation<\/a> has also developed a crowdsourcing app where employees can share tips on writing instructions and prompts for AI tools.<\/p>\n

By putting these tools in familiar platforms like Microsoft Teams, OSF makes it easier for employees to get started with AI. These tools can help with everything from summarizing complex information to writing emails.<\/p>\n

OSF plans to build on its AI education program with new courses and tools. Leaders<\/a> are also training Mission Partners on how to double-check AI results to avoid spreading incorrect information, as well as helping Mission Partners understand what kind of information is appropriate to put into a generative AI tool.<\/p>\n

Knuth compares this shift to the early days of the internet or email. \u201cIt feels like a moment of transformation,\u201d she says. \u201cA year from now, we won\u2019t imagine how we worked without it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Generative artificial intelligence (AI) is changing workplaces everywhere, and health care is no different. The application of artificial intelligence in business is helping organizations empower employees to work more efficiently. At OSF HealthCare, leaders are finding ways to use generative AI to help Mission Partners (employees) do their jobs better. Instead of replacing Mission Partners, […]<\/p>\n","protected":false},"author":133,"featured_media":18891,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_lmt_disableupdate":"no","_lmt_disable":"no","footnotes":""},"categories":[355],"tags":[1163,639,1114],"coauthors":[1155],"class_list":["post-18889","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-innovation","tag-artificial-intelligence","tag-mission-partners","tag-osf-innovation"],"yoast_head":"\nEmbracing generative AI in the workplace<\/title>\n<meta name=\"description\" content=\"Discover how OSF HealthCare implemented generative AI training to empower employees with skills to enhance their roles and improve efficiency.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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